When you use RedCab, you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This policy describes the information we collect, how it is used and shared, and your choices regarding this information.
Last Modified: April 02, 2018
Effective Date: May 01, 2018
Data Collections and Uses
This policy applies to any users of RedCab’s services anywhere in the world, including any users of RedCab’s apps, websites, features or other services.
This policy applies to any users of the services of RedCab or its affiliates anywhere in the world, and to anyone else who contacts RedCab or otherwise submits information to RedCab, unless noted below. This includes those who use RedCab or its affiliates' services to:
The Information We Collect
RedCab LLC. collects:
RedCab collects the following categories of information:
This includes information submitted when you:
Depending on RedCab services that you use, and your app settings or device permissions, RedCab may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.
We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.
When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.
We enable users to call or text each other through the RedCab apps. For example, in some countries, we enable driver partners and riders, and delivery partners and recipients, to call or text each other without disclosing their telephone numbers. To provide this service, RedCab receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. RedCab may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.
If you permit the RedCab app to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this policy or at the time of consent or collection. If you permit the RedCab app to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location, and number of attendees.
These may include:
RedCab may combine the information collected from these sources with other information in its possession.
How We Use Your Information
RedCab collects and uses information to enable reliable and convenient transportation, delivery and other products and services. We also use the information we collect:
RedCab does not sell or share your personal information to third parties for third party direct marketing purposes.
RedCab uses the information it collects for purposes including:
RedCab uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from driver partners' devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among driver partners regarding such behaviors.
RedCab uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
RedCab uses the information we collect to enable communications between our users. For example, a driver partner may text or call a rider to confirm a pickup location, or a restaurant or delivery partner may call a delivery recipient with information about their order.
RedCab may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. RedCab may also use the information to promote and process contests and sweepstakes, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. RedCab may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
We may use the information we collect to investigate or address claims or disputes relating to your use of RedCab ‘s services, or as otherwise allowed by applicable law.
Cookies and Third Party Technologies
Information Sharing and Disclosure
Some of RedCab’s products, services and features require that we share information with other users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, or for legal reasons or in the event of a dispute.
RedCab may share the information we collect:
This includes sharing your information with:
We love hearing from our users -- including through public forums such as RedCab blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
If you use a profile associated with another party, we may share your trip information with the owner of that profile. This occurs, for example, if you are:
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, RedCab may process or store information in Egypt on behalf of its international subsidiaries and affiliates.
RedCab may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, RedCab may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
RedCab may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.
RedCab may share your information other than as described in this policy if we notify you and you consent to the sharing.
Information Retention and Deletion
RedCab retains your information while your account remains active, unless you request deletion of your information or account. In some cases, we may retain certain information about you as required by law or other purposes as described in this section even if you delete your account.
RedCab retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, RedCab deletes or anonymizes your information upon request.
Subject to applicable law, RedCab may retain information after account deletion:
Choice and Transparency
RedCab LLC. provides means for you to see and control the information that RedCab collects, including through:
The Privacy Settings menu in the RedCab rider app gives users the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from RedCab. Riders can also delete their RedCab account from the Privacy Settings menu.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the RedCab app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the RedCab app seeks before you first use the app, and your use of the app constitutes your consent.
After every trip, driver partners and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both driver partners and riders. Your rider rating is available in the main menu of the RedCab rider app. Your driver partner rating is available in the Ratings tab of the RedCab Partner app.
Accessing and Correcting Your Information
You can edit the name, phone number and email address associated with your account through the Settings menu in RedCab’s apps. You can also look up your trips, orders and deliveries history in the RedCab apps. You may also request access to, correction of, or a copy of your information by contacting RedCab through sending an email to firstname.lastname@example.org
You may opt out of receiving promotional emails from RedCab here. You may also opt out of receiving emails and other messages from RedCab by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
Updates to This Policy
We may occasionally update this policy. If you use our services after an update, you consent to the updated policy.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the RedCab apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.